Toronto Ada Support, chat automation software firm, raises $2.5m

Ada raised $2.5m from Bessemer Venture Partners with participation from Version One Ventures.

Ada Support is based in Toronto with about 10 employees. Ada is a customer support automation software that enables companies to easily leverage machine learning to provide instant answers to their questions in chat. They make automating and scaling customer support simple. With chatbots powered by AI, software provides instant support to customers.

Mike Murchison, CEO and co-founder at Ada Support, said:


“The customer support industry will be one of the first to adopt AI to improve productivity, responsiveness and customer satisfaction. Like previous technological breakthroughs before it, artificial intelligence will create new occupations that we didn’t foresee. It’s been exciting to see evidence that Ada Support is already beginning to facilitate this.”

 

Tucker Schreiber and his team at Shopify use Ada to provide fast, engaging bot-first support for their app Frenzy, a new kind of flash sale experience.

Tucker Schreiber of Shopify said:

“Ada is a tremendous tool for our team; it has saved us from hours of support tickets, informed product decisions, and is a delight to use."

 

Watch the video below.